Terms & Conditions

These Terms & Conditions ("Terms") govern your use of Tripvya (tripvya.in), operated by SKYBUY PRIVATE LIMITED, a company incorporated in India (GSTIN 24ABTCS5387F1ZR). By using the website or making a booking, you agree to these Terms, our Privacy Policy and our Cancellation & Refund Policy.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract under Indian law. If you book for other travellers, you confirm that you are authorised to do so and to share their details with us.

2. Our role

Tripvya helps you search for and book flights, buses, hotels and holiday packages. Travel services are provided by the respective airline, bus operator, hotel or holiday partner ("Service Provider"), whose own conditions of carriage, house rules and policies also apply. We act as a booking intermediary and are not the carrier or operator of the service.

3. Your account

• Provide accurate information and keep your email address and mobile number up to date; e-tickets and OTPs are sent there.
• Keep your password and OTPs confidential. You are responsible for activity on your account.
• You can update or delete your account in My Account.

4. Prices, taxes and availability

• Prices are shown in Indian Rupees and include the base fare plus applicable GST, shown separately at checkout. The total is rounded to the nearest rupee.
• Prices and availability are confirmed only when your payment is successful. Fares and seats may change before then.
• If a clear pricing error occurs, we may cancel the booking and refund the full amount paid.

5. Payment

• Payments are collected in India through UPI using our payment partner. Your seats or rooms are held for a limited time (normally 15 minutes or the time shown on the payment page); unpaid bookings are released automatically at no charge.
• A booking is confirmed only after the payment is verified, after which the e-ticket is issued (see Shipping & Delivery).
• We do not store card numbers, UPI PINs or banking passwords.

6. Cancellations and refunds

You can cancel eligible bookings from My Bookings before the travel date. Refund amounts, charges and timelines are set out in our Cancellation & Refund Policy.

7. Travel documents and conduct

• Carry a valid government photo ID for every traveller, and a valid passport and visa for international travel. Names must match the ID exactly.
• Report at the airport, boarding point or hotel at the time required by the Service Provider. Missed departures (no-shows) are not refundable.
• Service Providers may refuse service in line with their own rules, for example for unruly behaviour or missing documents.

8. Offers and coupons

Coupons are subject to their validity dates, minimum booking value, usage limits and applicable services. Only one coupon applies per booking, coupons cannot be exchanged for cash, and we may withdraw an offer or cancel bookings obtained through misuse.

9. Acceptable use

You must not misuse the website, including making speculative or fraudulent bookings, using another person's payment account without permission, scraping data, attempting to break security, or uploading unlawful content.

10. Limitation of liability

Service Providers are responsible for performing the travel service, including delays, cancellations, schedule changes, baggage and on-board or on-site services. To the extent permitted by law, our total liability for any claim relating to a booking is limited to the amount you paid us for that booking. Nothing in these Terms limits rights you have under the Consumer Protection Act, 2019.

11. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics, government action, strikes, war, or failures of telecommunication, banking or payment networks.

12. Intellectual property

The Tripvya name, logo, website design and content belong to SKYBUY PRIVATE LIMITED or its licensors and may not be copied or used without written permission.

13. Governing law and disputes

These Terms are governed by the laws of India. Subject to your rights as a consumer, the courts at Surat, Gujarat have exclusive jurisdiction.

14. Grievance redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints can be sent to our Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within one month.

15. Changes to these Terms

We may update these Terms from time to time. The version in force when you make a booking applies to that booking.

16. Contact