Shipping & Delivery Policy

Last updated: 14 October 2026

Tripvya sells travel services (flights, buses, hotels and holiday packages). No physical goods are shipped. This policy explains how and when your booking documents are delivered.

1. What you receive

For every confirmed booking you receive an e-ticket / voucher with your booking reference, PNR, traveller details, itinerary, and a GST-compliant payment summary issued by SKYBUY PRIVATE LIMITED.

2. How it is delivered

Email to the contact email address entered at checkout.
My Bookings: always available to view and print after you sign in, at My Bookings.

3. Delivery time

Step	When
Booking confirmation (payment received, seats / rooms held for you)	Instantly for UPI gateway payments; for manual UPI, as soon as your UTR is matched (usually within a few hours, 10 AM–6 PM IST, Mon–Sat).
E-ticket with the airline PNR, bus operator ticket number or hotel confirmation number	After we confirm the booking with the airline, operator or hotel, usually within 2 hours (8 AM–10 PM IST). Bookings made late at night are issued the next morning.

The travel service itself is delivered by the airline, bus operator, hotel or holiday partner on the dates shown on your e-ticket.

4. Didn't receive your e-ticket?

Check your spam or promotions folder.
Sign in and open My Bookings to view or print it.
Still missing? Contact us with your booking reference or UPI reference (UTR).

Please make sure your contact email is correct. We are not responsible for non-delivery caused by an incorrect email address.

5. Contact

SKYBUY PRIVATE LIMITED (operator of Tripvya, tripvya.in)
4TH FLOOR, 435, A.R. MALL, OPP. PANVEL POINT, MOTA VARACHHA, Surat, Gujarat, 394101
GSTIN: 24ABTCS5387F1ZR
Email: skybuypvtltd@gmail.com · Phone: +91 92136 23743