Cancellation & Refund Policy
This policy explains how to cancel a booking made on Tripvya and how refunds are calculated and paid. It forms part of our Terms & Conditions.
1. How to cancel
- Sign in and open My Bookings.
- Choose the booking and click Cancel Booking. Online cancellation is available until 11:59 PM on the day before the travel date (for hotels, the day before check-in). The exact refund is shown before you confirm.
- You will receive a cancellation email immediately. The whole booking (all travellers and legs) is cancelled; for partial cancellations please contact us.
2. Refund amount
| Situation | Refund |
|---|---|
| You cancel a refundable flight, bus or holiday package before travel | Full amount paid. Tripvya does not currently charge a cancellation fee. |
| Non-refundable airline fare (marked "Non-refundable" before you pay) | No refund. |
| Paid flight seat selection | Not refunded when you cancel. Refunded in full if the airline or Tripvya cancels. |
| Hotel: you cancel inside the room's free-cancellation window (shown on each room, e.g. "free until 24 hours before check-in") | Full amount paid. |
| Hotel: you cancel after the free-cancellation window | Amount paid minus the first night's charge (including its GST). |
| Hotel: non-refundable rate | No refund. |
| The airline, operator, hotel or Tripvya cancels the service | Full amount paid, no fees. |
| Your payment reached us after the booking had already expired or been cancelled | Full amount, refunded to the account it came from. |
| Booking not paid within the payment window, or payment failed | Nothing is charged; the booking is released automatically. |
| Money was debited but the booking was not confirmed | Full amount, either reversed automatically by your bank or payment gateway, or refunded by us once we receive it. |
| No-show, or cancellation after the travel / check-in date | Not refundable. |
Coupon discounts are not paid out as cash; the refund is based on the amount you actually paid. A coupon used on a paid booking that is later cancelled cannot be reused.
3. When and how you get the money
- Refunds are sent to the original payment method (the bank account linked to the UPI ID you paid from).
- We process refunds within 5-7 working days of cancellation and email you the refund reference. Your bank may take a few more working days to show the credit.
- You can track progress in My Bookings ("Refund in progress", then "Refunded").
4. Payment debited but no booking
If your UPI app shows a successful debit but your booking shows "Payment failed" or "Payment window expired", the amount is usually reversed by your bank within 5–7 working days. If it is not, contact us with your UPI reference (UTR) and we will either confirm the booking or refund the full amount.
5. Need help?
Contact support with your booking reference using our contact form, or email skybuypvtltd@gmail.com / call +91 92136 23743. Unresolved complaints can be escalated to our Grievance Officer.
SKYBUY PRIVATE LIMITED, 4TH FLOOR, 435, A.R. MALL, OPP. PANVEL POINT, MOTA VARACHHA, Surat, Gujarat, 394101
Email: skybuypvtltd@gmail.com · Phone: +91 92136 23743
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM IST